Privacy Policy
We respect your privacy. Any personal information you share with us (such as your name, email address, shipping details, or payment information) will only be used to complete your order and improve our services.
We do not sell, rent, or share your information with third parties, except as required by law or with trusted partners who help us operate our website, process payments, or deliver your products.
By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.
Terms & Conditions
By accessing and using our website, you agree to the following terms:
• All product images and descriptions are for illustrative purposes; actual products may vary slightly.
• Prices, promotions, and availability are subject to change without prior notice.
• You agree to provide accurate and complete information when placing an order.
• We reserve the right to refuse or cancel orders if fraud or misuse is suspected.
• Use of this website is at your own risk; we are not liable for any damages resulting from its use.
Shipping Policy
We aim to deliver your order as quickly and safely as possible.
• Processing Time: Orders are processed within 1–3 business days after payment is confirmed.
• Delivery Time: Standard shipping within Malaysia usually takes 3–7 business days. International shipping timelines may vary depending on destination.
• Shipping Confirmation: You will receive a tracking number once your order has been dispatched.
• Delays: We are not responsible for delays caused by courier services, customs clearance, or events beyond our control.
Refund & Return Policy
All sales are final. Due to the nature of cosmetic products and hygiene reasons, we do not accept returns, refunds, or exchanges for goods sold.
Please review your order carefully before completing your purchase.
The only exception applies if the product arrives defective or incorrect. In such cases, kindly contact us within 48 hours of receiving your order with your order number and clear photos/videos for verification.
Exchange Policy
Exchanges are only applicable if:
• You received the wrong item, or
• The item arrived defective or damaged.
If approved, a replacement will be arranged at no extra cost. We do not accept exchanges for reasons of color, preference, or change of mind.
Contact Us
For shipping or order inquiries, please contact us at:
📧 hello@muchbeauty.com.my
